phw services qualification through competence

Teletruk / Telescopic FLT Refresher Course Pack

Forklift Operator Refresher — JCB Teletruk & Industrial Telescopic FLT
PHW Services • HSE ACOP L117 & NVQ-Aligned
PUWER 1998 LOLER 1998 HSWA 1974 Refresher / Re-Test

1 Course Overview

Programme structure and regulatory framework
ItemDetail
Course TitleForklift Operator Refresher — Teletruk / Telescopic FLT (HSE L117 & NVQ-Aligned)
ProviderPHW Services
Course TypeRefresher / Re-test for experienced operators
StandardsHSE ACOP L117, PUWER 1998, LOLER 1998, Level 2 FLT Operations National Occupational Standards
Truck TypesJCB Teletruk, industrial telescopic FLT (telehandler)
AssessmentTheory quiz (20 questions) + practical driving/handling assessment
CertificationOperator competency certificate valid for 3–5 years (employer-dependent)
NVQ UnitsTH01, TH02, TH03, TH04, TH05, TH06

2 Target Learners

Who this course is designed for

Pre-Requisites

3 Duration & Ratios

Course length and candidate-to-instructor ratios
FormatDurationRatioNotes
Individual refresher~4.5 hours1:1Theory + practical combined
Group refresher1 day (7–8 hours)Max 3 candidates : 1 instructor : 1 truckRotational practical sessions

Ratios follow HSE ACOP L117 guidance. Where candidates require significant remedial training, the session may extend or a further assessment day may be required.

4 Learning Outcomes

Knowledge and practical competencies to be demonstrated

Knowledge Outcomes

  1. Legal duties — HSWA 1974, PUWER 1998, LOLER 1998 and operator responsibilities
  2. Teletruk components — telescopic boom, carriage, forks, stabilisers, ROPS/FOPS cab protection, RCI/load moment indicator, quick-hitch system, steering modes (front-wheel, 4-wheel, crab)
  3. Stability principles — stability envelope, boom extension effects on centre of gravity, load charts interpretation
  4. Safe load handling with boom/reach — lifting, lowering, extending at height, travelling with loads
  5. Attachments and their effect on capacity — how different attachments change rated capacity, load centre, and handling characteristics
  6. Site-specific risks — ground conditions, overhead obstructions, proximity to edges/excavations, pedestrian segregation

Practical Outcomes (NVQ-Mapped Units)

UnitTitleDescription
TH01Prepare telehandler for driving & manoeuvringPre-use checks, controls identification, start-up procedure
TH02Operate, move, manoeuvreSteering modes, travelling with/without loads, slopes, confined spaces
TH03Select, transfer, position loadsLoad assessment, boom operation, stacking/de-stacking, reach work
TH04Post-operational checksShutdown, post-use inspection, safe parking, reporting defects
TH05Load containers/vehicles/platformsVehicle/container stability, load distribution, banksman communication
TH06Unload containers/vehicles/platformsUnloading sequence, damaged loads, access risks

5 Timetable

Typical 1-day group refresher schedule (adjust for individual delivery)
TimeSessionContentDuration
08:30Registration & IntroCourse objectives, health & safety briefing, site rules, PPE check15 min
08:45Theory 1: Legal FrameworkHSWA, PUWER, LOLER, operator duties, employer responsibilities, thorough examination30 min
09:15Theory 2: Teletruk Components & StabilityBoom/carriage/forks, ROPS/FOPS, RCI/LMI, steering modes, stability envelope, load charts45 min
10:00Break15 min
10:15Theory 3: Load Handling & AttachmentsBoom operation, reach effects, attachments, capacity de-rating, site-specific risks30 min
10:45Theory Quiz20 multiple-choice/short-answer questions30 min
11:15Practical BriefingTruck familiarisation, assessment criteria, course layout15 min
11:30Practical 1: Pre-Use & ManoeuvringPre-use checks (TH01), driving/steering modes (TH02)60 min
12:30Lunch30 min
13:00Practical 2: Load Handling & ReachStacking, de-stacking, reach work, load charts (TH03)60 min
14:00Practical 3: Vehicle Loading/UnloadingContainer/vehicle work, banksman use (TH05/TH06)45 min
14:45Break15 min
15:00Practical AssessmentFormal observed assessment covering all practical units60 min
16:00Debrief & Shutdown (TH04)Post-operational checks, results, certification, feedback30 min
16:30Course Close

For individual (1:1) delivery, theory and practical are combined sequentially. Total ~4.5 hours. Timings are approximate and may vary depending on candidate ability.

6 Theory Quiz

20 questions covering all knowledge areas — click to reveal answers

A. Legal / Responsibilities / Documentation

Q1. What are the operator's main legal duties when operating a Teletruk?

Take reasonable care for own and others' safety, co-operate with the employer on health and safety matters, follow all training and safe operating procedures, report defects and hazards, not misuse safety equipment.

Q2. Name two key regulations that apply to Teletruk/telehandler operations.

PUWER 1998 (Provision and Use of Work Equipment Regulations) and LOLER 1998 (Lifting Operations and Lifting Equipment Regulations). Also relevant: HSWA 1974, Workplace (Health, Safety and Welfare) Regulations 1992.

Q3. Where should load charts and operating instructions be kept?

  1. In the supervisor's office
  2. At the main entrance of the site
  3. With the truck / in the cab or easily available
  4. On the company intranet
(c) With the truck / in the cab or easily available. Operators must be able to refer to load charts before any lift — they must be legible, relevant to the truck configuration, and updated if attachments are changed.

Q4. What does the Teletruk capacity chart tell you?

The maximum safe load for different combinations of boom height and reach distance, at given load centres, and with specific attachments fitted. It shows how capacity reduces as the boom extends forward and rises. Always check the chart for the actual configuration in use.

B. Machine Layout / Attachments / Safety

Q5. Name three features that make a Teletruk different from a standard counterbalance forklift.

(1) Telescopic boom instead of a conventional mast — allows forward reach. (2) Side-mounted engine/offset cab layout. (3) Different stability envelope — centre of gravity shifts significantly with boom extension. Also: steering mode options (front, 4-wheel, crab), forward reach capability, different tyre requirements.

Q6. What is the effect of boom extension on the truck's rated capacity?

  1. Capacity increases with extension
  2. Capacity remains the same
  3. Capacity usually reduces as the boom extends and height increases
  4. Capacity only changes if the load is above 1 tonne
(c) Capacity usually reduces as the boom extends and height increases. The further forward and higher the load, the greater the overturning moment. Always consult the load chart for the specific boom position.

Q7. How does fitting a different attachment affect performance?

Fitting a different attachment changes the weight of the equipment on the carriage and alters the effective load centre, which reduces the rated capacity. A different load chart may be required for each attachment. The operator may also need additional training specific to that attachment. Never assume the same capacity applies with a different attachment fitted.

Q8. What is the purpose of the Rated Capacity Indicator (RCI) / load moment indicator?

The RCI/load moment indicator warns the operator (audible and/or visual alarm) when approaching or exceeding the rated capacity for the current boom position. Some systems will cut hydraulic functions to prevent further extension. It is a safety aid, not a substitute for consulting the load chart and knowing the load weight. Never rely on it as an excuse to guess load weights.

C. Pre-Use Checks / Defects

Q9. Name four items to check on the boom and carriage during pre-use inspection.

(1) Boom sections for damage, dents, cracks, or excessive wear. (2) Hydraulic hoses/pipes for leaks, chafing, or damage. (3) Pins and retaining clips secure on boom and carriage. (4) Carriage and fork locking mechanisms functioning correctly. Also: chain/cylinder condition, grease points, wear pads, attachment locking.

Q10. What should you do if you find damage to the boom/carriage or a hydraulic leak?

  1. Continue working but report it at the end of the shift
  2. Report it immediately, isolate the machine, do not use until inspected and repaired
  3. Top up the hydraulic oil and carry on
  4. Ask a colleague for their opinion
(b) Report it immediately to the supervisor, isolate the machine (remove key, attach out-of-service tag), and do not use it until it has been inspected and repaired by a competent person. Hydraulic leaks can cause sudden loss of boom control.

Q11. Why are the correct tyres essential, especially on the front axle?

Incorrect tyres affect ride height and ground clearance, which changes the stability characteristics. Wrong tyre sizes can alter boom angles relative to the load chart data, making the chart inaccurate. Under-inflated or worn tyres reduce stability and increase the risk of overturn, particularly when operating with the boom extended.

D. Stability / Boom Use / Travelling

Q12. What is the "stability envelope"?

The stability envelope is the safe range of boom heights, reach distances, load weights, and machine attitude (ground slope/tilt) within which the truck remains stable and will not tip over. Operating outside this envelope (overloading, excessive reach, working on slopes) risks overturn.

Q13. Why is travelling with the boom raised or extended dangerous?

Raises and shifts the centre of gravity forward and upward, significantly reducing the machine's lateral and longitudinal stability. The risk of overturn increases dramatically on uneven ground, during turns, or when braking. Any bump or pothole can cause the load to swing or the machine to become unstable.

Q14. What is the recommended travel position when carrying a load?

Boom fully retracted, forks/load as low to the ground as practical (150–300mm clearance), boom/carriage tilted slightly back to secure the load against the carriage. Travel at a speed appropriate for the conditions, surface, and visibility.

Q15. What extra care is required on slopes compared to a standard counterbalance FLT?

The same basic slope rules apply (loaded uphill, unloaded downhill on gradients), but the Teletruk's boom extension capability and higher centre of gravity make side slopes and turning on slopes significantly more critical. Never extend the boom on a slope. Avoid traversing across slopes where possible. Extra caution is needed as the stability envelope is narrower on uneven ground.

E. Load Handling / Reach / Visibility

Q16. Before lifting at full reach, name three checks you should make.

(1) Confirm the exact load weight and load centre — weigh if uncertain. (2) Consult the capacity chart for the specific boom position/reach distance. (3) Ensure the ground is firm, level, and capable of supporting the loaded machine. Also check: boom and tyre condition, no overhead obstructions, stabilisers deployed if required, wind conditions acceptable.

Q17. Why are long or awkward loads more dangerous when working at reach?

Longer loads have a larger effective load centre, which reduces rated capacity. Offset or uneven weight distribution is harder to manage at reach. Wind has a greater effect on large surface-area loads. It is harder to judge the centre of gravity accurately, and it is easier to exceed chart limits without realising. Swinging loads at reach create significant destabilising forces.

Q18. Why might you need a banksman when doing reach work?

Operator visibility is reduced when the boom is extended, especially at height or when placing loads behind obstructions. A banksman provides guidance on clearances, alignment, and proximity to hazards (edges, people, structures). They also manage the exclusion zone and warn of dangers the operator cannot see.

F. Parking / Shutdown / Transport

Q19. Describe the safe shutdown procedure for a Teletruk.

Park on firm, level ground in a designated safe parking area. Lower the boom fully and retract it. Lower forks/attachment flat to the ground. Select neutral, apply the parking brake firmly. Switch off the engine and remove the ignition key. Exit the cab safely using the three-point contact method. Check the immediate area is safe.

Q20. What extra points must be considered when loading a Teletruk onto a transporter or for road use?

Ramps and the transporter deck must be suitable for the machine's weight and dimensions. The machine should be clean (no loose debris). Boom must be fully retracted and lowered, correct steering mode selected. Secure using designated tie-down/lashing points — securing must be done by a competent person. For road use, ensure all legal requirements are met (lighting, registration, insurance, operator licensing, road speed limits).

7 Practical Assessment Sheet

Assessor observation record — mark Competent / Developing / Not Yet Competent
Candidate Name: 
Date: 
Assessor: 
Truck Make/Model: 
Attachments Used: 

TH01 — Pre-Use Checks & Preparation

Criteria
C
D
NYC
Checks boom sections, cylinders, hoses for damage/leaks
Checks carriage, forks, locking pins, quick-hitch (if fitted)
Checks tyres, wheels, wheel nuts
Checks fluid levels (engine oil, hydraulic, coolant, fuel)
Checks ROPS/FOPS cab structure, seatbelt, mirrors
Checks lights, horn, beacon, reversing alarm
Checks RCI/load moment indicator functioning
Identifies and locates correct load chart for configuration
Safe start-up procedure — correct sequence, all-round observation

TH02 — Driving & Manoeuvring

Criteria
C
D
NYC
Selects appropriate steering mode for task
Smooth, controlled driving — appropriate speed
Correct travel position (boom retracted, low, tilted back)
All-round observation before and during manoeuvres
Uses horn at junctions, blind spots, and pedestrian areas
Demonstrates awareness of rear-end swing (all steering modes)
Negotiates confined spaces safely
Safe slope negotiation (if applicable)

TH03 — Boom Operation & Load Handling

Criteria
C
D
NYC
Assesses load weight/centre before lifting
Consults load chart for boom position/reach
Smooth boom extension, retraction, height control
Correct fork engagement — fully under load, even spacing
Stacking at height — controlled, accurate placement
De-stacking — safe approach, checks stack stability
Placing loads at distance (reach work) — visibility management
Responds appropriately to RCI/LMI warnings

TH05/TH06 — Vehicle Loading & Unloading

Criteria
C
D
NYC
Checks vehicle/trailer stability (brakes, chocks, legs)
Assesses load distribution and loading sequence
Maintains safe clearances (sides, top, rear of vehicle)
Uses banksman/signaller where required
Checks for damaged loads/packaging before handling
Manages access risks (trailer floor condition, dock edge)

TH04 — Post-Operational

Criteria
C
D
NYC
Correct shutdown sequence (boom, forks, neutral, brake, engine, key)
Parks in designated area, not obstructing routes
Completes post-use visual inspection
Reports any defects or damage identified during use

Attachment Handling (if applicable)

Criteria
C
D
NYC
Selects correct attachment for the task
Safely attaches/detaches using correct procedure
Confirms locking mechanism engaged (visual & physical check)
Refers to correct load chart for attachment fitted

Overall Result

Result
Tick
COMPETENT — Safe to operate under authorisation
FURTHER TRAINING REQUIRED — Specific areas identified
NOT YET COMPETENT — Full re-training recommended
Assessor Comments: 
Remedial Areas (if any): 
Assessor Signature: 
Candidate Signature: 
Date: 

8 Certificate Template

Operator competency certificate — complete and issue to successful candidates

Operator Competency Certificate

Teletruk / Telescopic FLT — Refresher

This is to certify that

has successfully completed the Teletruk / Telescopic Forklift Operator Refresher course and has demonstrated competence in the following units:

TH01Prepare telehandler for driving & manoeuvring
TH02Operate, move, manoeuvre telehandler
TH03Select, transfer, position loads
TH04Post-operational checks
TH05Load containers / vehicles / platforms
TH06Unload containers / vehicles / platforms

Aligned to HSE ACOP L117 and Level 2 FLT Operations National Occupational Standards

Truck Type(s):

Attachments:

Date of Assessment:

Refresher Due:

Certificate No:

Instructor/Assessor:

Instructor Signature:

Provider:

PHW Services

This certificate confirms operator competence at the time of assessment. It does not constitute authorisation to operate — the employer must issue a separate site-specific authorisation. Refresher training is recommended every 3–5 years or following a significant incident, change of equipment, or change of workplace.

9 Knowledge & Understanding Bank

A17-style theory reference for each NVQ unit — click to expand
TH01 — Prepare Telehandler for Driving & Manoeuvring

Legislation & Regulations

  • HSWA 1974 — General duties on employers and employees. Sections 2, 7, 8 most relevant to operators.
  • PUWER 1998 — Work equipment must be suitable, maintained, inspected. Operators must be trained and competent. Reg. 5 (maintenance), Reg. 6 (inspection), Reg. 9 (training).
  • LOLER 1998 — Lifting operations must be planned, supervised, carried out safely. Equipment must have thorough examination at prescribed intervals (Reg. 9). Reports must be available.

Risk Assessments

  • Employer must carry out suitable and sufficient risk assessment before work begins (Management of Health and Safety at Work Regulations 1999, Reg. 3).
  • Operator should be aware of site-specific risks, control measures, and emergency procedures.
  • Dynamic risk assessment: operator continuously assesses changing conditions during work.

Components & Controls

  • Telescopic boom — 2 or 3 section, hydraulically operated, provides lift height and forward reach.
  • Carriage & forks — mounted on boom head, may have side-shift, fork positioning, tilt. Quick-hitch for attachment changes.
  • Stabilisers — extend to widen the support base and increase stability during heavy/high lifts. Not all Teletruks have stabilisers.
  • ROPS/FOPS — Roll-Over Protective Structure / Falling Object Protective Structure. Part of cab design. Never modify.
  • RCI / Load Moment Indicator — electronic system monitoring boom angle, extension, and load weight. Provides warnings and may cut functions at overload.
  • Steering modes — front-wheel steer (road/transport), 4-wheel steer (tight turns), crab steer (sideways movement). Selected via switch or lever.

Operator's Manual

  • Must be available with the machine. Contains manufacturer's operating instructions, load charts, maintenance schedules, safety warnings.
  • Operator should be familiar with the manual for the specific model being operated.

Pre-Use Inspection (3 Stages)

  1. Walk-around (external) — Visual check of boom, chassis, tyres, wheels, hydraulic hoses/fittings, lights, mirrors, cab damage, fluid leaks, load chart present and legible.
  2. In-cab — Seatbelt, seat adjustment, mirrors, controls (steering, brakes, hydraulics, boom), instrument panel/warning lights, horn, beacon, RCI display.
  3. Operational test — Engine start (check warnings clear), test boom functions (raise, lower, extend, retract), test steering in all modes, test brakes (service and parking), test all lights and horn.

Thorough Examination vs Daily Checks

  • Thorough examination — LOLER Reg. 9. Carried out by competent person (usually insurer's engineer). At least every 12 months for non-lifting equipment, every 6 months for lifting equipment, or per examination scheme. Report must be available on-site.
  • Daily checks — Operator's responsibility before each shift. Using a checklist. Report defects immediately. Do not operate if unsafe.

PPE

  • Safety footwear (steel toe), high-visibility vest/jacket, hard hat (where site rules require), gloves (for handling), hearing protection (if noise levels exceed limits).
  • Seatbelt must be worn at all times when operating.

Environmental Considerations

  • Fuel/oil spills — use spill kits, report immediately, do not wash into drains.
  • Exhaust emissions — avoid prolonged running in enclosed spaces.
  • Noise — be aware of noise levels, use hearing protection where required.
  • Ground conditions — soft ground, gradients, uneven surfaces all affect stability.
TH02 — Operate, Move, Manoeuvre Telehandler

Stability Principles

  • Centre of gravity (CoG) — The point at which the total weight of the machine and load acts. Moves forward and upward as the boom extends and rises.
  • Stability triangle/envelope — defined by the axle pivot points and the ground contact of the wheels/stabilisers. The CoG must remain within this area for the machine to be stable.
  • Boom extension effect — Extending the boom moves the load's CoG forward, reducing the restoring moment and increasing the overturning moment. The further forward, the less stable.
  • Dynamic forces — Braking, turning, and driving on uneven ground all create additional forces that shift the effective CoG. These compound the effects of boom extension.

Travelling With & Without Loads

  • With load: Boom retracted, forks low (150–300mm clearance), load tilted back against carriage. Travel speed appropriate for conditions.
  • Without load: Boom retracted, forks low, tilted slightly back. Same speed and observation rules apply.
  • Never travel with the boom raised or extended. This dramatically reduces stability.
  • Visibility: If the load obstructs forward view, travel in reverse or use a banksman.

Steering Modes

  • Front-wheel steer — Normal road/transport mode. Rear of machine is fixed. Most stable mode for higher-speed travel. Use for road travel and long-distance site travel.
  • 4-wheel steer — All four wheels turn. Provides a very tight turning circle. Used for manoeuvring in confined spaces. Be aware of significantly increased rear-end swing.
  • Crab steer — All wheels turn in the same direction, moving the machine sideways. Used for fine positioning alongside loads, trailers, or structures. Low speed only.
  • Mode selection: Only change steering mode when the machine is stationary or at very low speed. Ensure you know which mode is selected before moving.

Proximity Hazards

  • Pedestrians — maintain exclusion zones, use horn, never assume people have seen you.
  • Overhead obstructions — power lines (minimum 9m clearance for voltages up to 275kV), building structures, doorways, racking.
  • Other vehicles — give way at junctions, maintain safe following distances.
  • Edges — excavations, dock edges, loading bays. Maintain at least 2m from unprotected edges.

Weather & Surface Conditions

  • Wet/icy surfaces — reduce speed, increase braking distances, avoid sudden steering inputs.
  • Wind — affects stability especially with loads at height or large surface-area loads. Cease work in high winds (typically above 25mph for working at height).
  • Visibility — use lights in poor visibility, consider stopping work in fog/heavy rain if safe operation cannot be maintained.
  • Soft/muddy ground — increases risk of sinking, bogging, and uneven support. May need ground mats or alternative route.

Road vs Site Travel

  • Road travel requires: valid road registration, insurance, appropriate licence category, road-legal lighting and markings, speed limiters where applicable.
  • Site travel: follow site traffic management plan, one-way systems, speed limits, designated routes.
  • When transitioning between road and site: adjust steering mode, check site-specific rules, ensure correct PPE.
TH03 — Select, Transfer, Position Loads

Load Assessment

  • Identify the load — type, weight, dimensions, centre of gravity, any hazards (fragile, dangerous goods, unstable packaging).
  • If load weight is unknown, weigh it or obtain documentation. Never guess.
  • Check load is suitable for forks — palletised, banded, secured. Reject loads that are damaged, unstable, or cannot be safely engaged.

Load Centre & De-rating

  • Load centre — the horizontal distance from the fork heel (carriage face) to the load's centre of gravity. Standard load centre is typically 500mm or 600mm.
  • Loads with a greater load centre than the rated centre reduce the truck's capacity. Consult the load chart for the actual load centre.
  • De-rating: Attachments, non-standard load centres, boom extension, and height all reduce the rated capacity below the machine's maximum.

Capacity Charts & Indicators

  • Load charts are specific to the truck model, tyre type, and attachment fitted. A chart for standard forks does not apply when a bucket or jib is fitted.
  • Charts show capacity at various boom heights and reach distances. Capacity reduces as reach and height increase.
  • RCI/LMI — provides real-time monitoring but does not replace the need to plan lifts and check charts. Some systems are advisory (warning only), others cut hydraulic functions at overload.

Attachment Effects

  • Each attachment has its own weight, which reduces the available capacity for the load.
  • Attachments alter the effective load centre (e.g., a jib extends the load centre significantly).
  • Different load charts are required for different attachments.
  • Operators must be trained on each attachment they use.

Stacking & De-stacking

  • Approach square to the stack, stop, check stack stability, check overhead clearance.
  • Raise boom to required height, extend to position, place load carefully, retract and lower.
  • De-stack: check load is free before lifting (not caught, interlocked, or frozen), lift clear, retract boom before lowering and travelling.
  • Never stack higher than the racking/stack design permits. Consider floor loading capacity.

Work Near Structures & Edges

  • Maintain safe distances from buildings, racking, parked vehicles.
  • Use banksman when placing loads in confined areas or near structures.
  • Never operate near unprotected edges (dock, excavation, platform) without barriers or stop blocks.
  • Be aware of overhead hazards — power lines, building eaves, gantries, pipework.
TH04 — Post-Operational Checks

Shutdown Procedure

  1. Park on firm, level ground in designated parking area.
  2. Lower boom fully, retract completely.
  3. Lower forks/attachment flat to the ground.
  4. Select neutral gear.
  5. Apply parking brake firmly.
  6. Allow engine to idle briefly (if manufacturer recommends), then switch off.
  7. Remove ignition key.
  8. Exit cab safely using three-point contact.

Post-Use Inspection

  • Visual walk-around: check for new damage, leaks, tyre condition, loose items.
  • Note any defects or changes observed during the shift.
  • Clean off excessive mud/debris if required (especially from cab, steps, mirrors, lights).

Safe Parking

  • Park in designated area only — never block fire routes, exits, or access points.
  • Forks flat on the ground, boom lowered and retracted.
  • If parking on a slope is unavoidable: chock wheels, forks pointing downhill.

Refuelling / Recharging

  • Diesel: engine off, no smoking, use designated refuelling area, avoid spillage, use spill kit if needed.
  • LPG: follow gas changeover procedure, check for leaks, secure cylinder correctly.
  • Electric (if applicable): follow charging procedures, ensure ventilation, check battery condition.

Reporting & Isolation

  • Report all defects to supervisor/maintenance — verbal and written (defect report form).
  • If defect is safety-critical: isolate the machine (remove key, attach out-of-service tag), inform supervisor immediately.
  • Never leave a defective machine for the next operator to discover.
TH05 — Load Vehicles, Containers & Platforms

Vehicle & Container Stability

  • Ensure vehicle is parked, engine off, handbrake applied, wheels chocked.
  • Trailer legs/landing gear must be down and secure. Check the trailer cannot "tip" when loaded at one end.
  • If loading a curtainsider, ensure curtains are fully open and secured. Check the vehicle floor condition.
  • Container doors must be fully open and secured back.

Load Distribution

  • Plan the loading sequence to distribute weight evenly. Heavy items low and central.
  • Consider axle weight limits for the vehicle — do not overload individual axles.
  • Stack loads securely to prevent movement during transit.
  • Leave no gaps that could allow loads to shift.

Clearances & Access

  • Check overhead clearance (container headers, vehicle headboards).
  • Check side clearance — loads must not foul container walls or vehicle sides.
  • Ensure adequate access for the truck — ground surface, gradient, turning space.
  • Lighting — adequate illumination inside containers/vehicles.

Securing Loads

  • Loaded goods may need strapping, netting, or dunnage to prevent movement.
  • The driver is legally responsible for the security of their load on the road, but the loader shares responsibility for safe loading.

Communication & Banksman

  • Use a banksman when visibility is restricted, when loading from blind side, or when working near pedestrians/other vehicles.
  • Agreed hand signals must be established before operations begin.
  • Only one person should give signals to the operator. The banksman must remain visible at all times.
  • If the banksman moves out of sight — stop immediately.
TH06 — Unload Vehicles, Containers & Platforms

Movement Risk

  • As loads are removed, the vehicle's weight distribution changes. A trailer may become unstable (nose-heavy or tail-heavy).
  • Re-check trailer stability as unloading progresses, especially when removing the last/heaviest loads.
  • Ensure the vehicle cannot move during unloading (chocks, brakes, communication with driver).

Unloading Sequence

  • Plan the sequence to maintain vehicle stability throughout.
  • Remove loads in reverse order to loading (last in, first out) where practical.
  • Check each load before attempting to lift — is it free, accessible, not interlocked with other items?
  • Withdraw forks/load carefully to avoid catching on vehicle structure.

Damaged Loads

  • Inspect loads visually before handling. Look for: broken pallets, split packaging, leaking containers, shifted/tilted loads.
  • If a load appears damaged or unstable — stop, report, seek guidance before attempting to handle.
  • Hazardous materials: check labels/markings, follow COSHH procedures, use appropriate PPE.

Access Risks

  • Trailer/container floors may be damaged, slippery, or have debris.
  • Dock edges and ramps — ensure the truck does not approach closer than the safe edge distance.
  • Dock levellers must be correctly positioned and rated for the truck weight plus load.
  • If entering a container on a trailer: check the floor will support the truck's weight.
TH07 — Load / Offload Onto Transporters

Responsibilities

  • Loading/offloading a machine onto a transporter is a lifting/handling operation — it must be planned and supervised.
  • The operator loading, the transporter driver, and the site supervisor all share responsibility for safety.
  • A risk assessment and method statement should be in place for machine transport.

Ramp & Deck Checks

  • Ramps must be rated for the machine weight, be in good condition, and properly secured to the transporter.
  • Ramp gradient should be suitable — not too steep for the machine to safely drive on/off.
  • Deck must be clean, free from oil/ice, and rated for the machine weight.
  • Check for overhead clearance (bridges, doorways, cables) if the machine is tall on the transporter.

Machine Configuration

  • Boom fully retracted and lowered.
  • Forks/attachment lowered.
  • Steering mode set to front-wheel steer (unless otherwise specified).
  • Travel slowly up/down ramps — never change direction on the ramp.
  • Once positioned: parking brake on, engine off, key removed.

Tie-Down & Securing

  • Use the manufacturer's designated tie-down/lashing points only. Never lash to boom, forks, or non-structural components.
  • Securing must be carried out by a competent person using appropriate rated equipment (chains, straps, tensioners).
  • Check the securing meets transport regulations (number of lashings, break strength, angle of pull).
  • Chock wheels on the transporter deck.

Legal Road Requirements

  • Transporter must comply with road traffic regulations (weight limits, lighting, markings, escort vehicles if over-width/over-height).
  • If the machine itself is being driven on the road: valid registration, insurance, appropriate licence, road-legal lighting, compliance with Construction and Use Regulations.
  • Speed limits for the machine type must be observed.

10 Trainer Notes

Guidance for instructors delivering this refresher course

Before the Course

During Theory

Tip: Refresher candidates already have operational experience. Use discussion and questioning rather than lecturing. Focus on correcting bad habits, updating knowledge, and reinforcing critical safety points.
Key emphasis points for Teletruk refresher: Stability envelope is narrower than counterbalance. Boom extension dramatically reduces capacity. Steering modes change the machine's behaviour completely. Attachments require different charts and training. RCI is an aid, not a substitute for planning.

During Practical

Common Refresher Issues to Watch For

IssueWhat to Look ForCorrection
Travelling with boom raisedOperator lifts, travels, then lowers at destinationRetract and lower before any travel. Load chart position is for lifting only, not travelling.
Ignoring load chartsOperator estimates capacity from experienceDemonstrate a near-limit scenario. Show how quickly capacity reduces with extension.
Wrong steering modeOperator stays in 4-wheel steer for distance travelExplain stability differences. Front-wheel steer for distance, 4-wheel for tight manoeuvring only.
Complacent pre-use checksQuick glance, no systematic approachIntroduce a deliberate defect. Require the full checklist to be followed.
Poor shutdownLeaves key in, boom raised, forks upReinforce the full shutdown sequence. Explain the consequences (unauthorised use, tripping hazard, hydraulic failure).
Over-reliance on RCILoads until the alarm sounds then backs offRCI is a safety backstop, not a working tool. Plan the lift, check the chart, stay well within limits.

Assessment Criteria

Tip: For refresher candidates found not yet competent — handle sensitively. They may have been operating for years. Explain clearly which standards were not met and why a full course is in their best interest and their employer's legal obligation.

Documentation

Post-Course

phw services qualification through competence

PHW Services — Teletruk / Telescopic FLT Refresher Course Pack

Aligned to HSE ACOP L117 & Level 2 FLT Operations National Occupational Standards

Document generated for training use only. Not for resale.