Theory quiz (20 questions) + practical driving/handling assessment
Certification
Operator competency certificate valid for 3–5 years (employer-dependent)
NVQ Units
TH01, TH02, TH03, TH04, TH05, TH06
2 Target Learners
Who this course is designed for
Experienced Teletruk/telescopic FLT operators — previously trained and certificated, returning for scheduled refresher
Incident/change-triggered refresher — operators requiring re-assessment following near-miss, accident, change of site, or change of equipment
Employer-confirmed medical fitness — the employer must confirm (in writing or verbally) that the candidate is medically fit to operate the equipment
Pre-Requisites
Valid previous Teletruk/telescopic FLT training certificate (or employer letter confirming experience)
Minimum age 18
Adequate English to understand safety instructions and complete theory assessment
Suitable PPE: safety footwear, high-visibility vest/jacket, hard hat (if site requires)
3 Duration & Ratios
Course length and candidate-to-instructor ratios
Format
Duration
Ratio
Notes
Individual refresher
~4.5 hours
1:1
Theory + practical combined
Group refresher
1 day (7–8 hours)
Max 3 candidates : 1 instructor : 1 truck
Rotational practical sessions
Ratios follow HSE ACOP L117 guidance. Where candidates require significant remedial training, the session may extend or a further assessment day may be required.
4 Learning Outcomes
Knowledge and practical competencies to be demonstrated
For individual (1:1) delivery, theory and practical are combined sequentially. Total ~4.5 hours. Timings are approximate and may vary depending on candidate ability.
6 Theory Quiz
20 questions covering all knowledge areas — click to reveal answers
A. Legal / Responsibilities / Documentation
Q1. What are the operator's main legal duties when operating a Teletruk?
Take reasonable care for own and others' safety, co-operate with the employer on health and safety matters, follow all training and safe operating procedures, report defects and hazards, not misuse safety equipment.
Q2. Name two key regulations that apply to Teletruk/telehandler operations.
PUWER 1998 (Provision and Use of Work Equipment Regulations) and LOLER 1998 (Lifting Operations and Lifting Equipment Regulations). Also relevant: HSWA 1974, Workplace (Health, Safety and Welfare) Regulations 1992.
Q3. Where should load charts and operating instructions be kept?
In the supervisor's office
At the main entrance of the site
With the truck / in the cab or easily available
On the company intranet
(c) With the truck / in the cab or easily available. Operators must be able to refer to load charts before any lift — they must be legible, relevant to the truck configuration, and updated if attachments are changed.
Q4. What does the Teletruk capacity chart tell you?
The maximum safe load for different combinations of boom height and reach distance, at given load centres, and with specific attachments fitted. It shows how capacity reduces as the boom extends forward and rises. Always check the chart for the actual configuration in use.
B. Machine Layout / Attachments / Safety
Q5. Name three features that make a Teletruk different from a standard counterbalance forklift.
(1) Telescopic boom instead of a conventional mast — allows forward reach. (2) Side-mounted engine/offset cab layout. (3) Different stability envelope — centre of gravity shifts significantly with boom extension. Also: steering mode options (front, 4-wheel, crab), forward reach capability, different tyre requirements.
Q6. What is the effect of boom extension on the truck's rated capacity?
Capacity increases with extension
Capacity remains the same
Capacity usually reduces as the boom extends and height increases
Capacity only changes if the load is above 1 tonne
(c) Capacity usually reduces as the boom extends and height increases. The further forward and higher the load, the greater the overturning moment. Always consult the load chart for the specific boom position.
Q7. How does fitting a different attachment affect performance?
Fitting a different attachment changes the weight of the equipment on the carriage and alters the effective load centre, which reduces the rated capacity. A different load chart may be required for each attachment. The operator may also need additional training specific to that attachment. Never assume the same capacity applies with a different attachment fitted.
Q8. What is the purpose of the Rated Capacity Indicator (RCI) / load moment indicator?
The RCI/load moment indicator warns the operator (audible and/or visual alarm) when approaching or exceeding the rated capacity for the current boom position. Some systems will cut hydraulic functions to prevent further extension. It is a safety aid, not a substitute for consulting the load chart and knowing the load weight. Never rely on it as an excuse to guess load weights.
C. Pre-Use Checks / Defects
Q9. Name four items to check on the boom and carriage during pre-use inspection.
(1) Boom sections for damage, dents, cracks, or excessive wear. (2) Hydraulic hoses/pipes for leaks, chafing, or damage. (3) Pins and retaining clips secure on boom and carriage. (4) Carriage and fork locking mechanisms functioning correctly. Also: chain/cylinder condition, grease points, wear pads, attachment locking.
Q10. What should you do if you find damage to the boom/carriage or a hydraulic leak?
Continue working but report it at the end of the shift
Report it immediately, isolate the machine, do not use until inspected and repaired
Top up the hydraulic oil and carry on
Ask a colleague for their opinion
(b) Report it immediately to the supervisor, isolate the machine (remove key, attach out-of-service tag), and do not use it until it has been inspected and repaired by a competent person. Hydraulic leaks can cause sudden loss of boom control.
Q11. Why are the correct tyres essential, especially on the front axle?
Incorrect tyres affect ride height and ground clearance, which changes the stability characteristics. Wrong tyre sizes can alter boom angles relative to the load chart data, making the chart inaccurate. Under-inflated or worn tyres reduce stability and increase the risk of overturn, particularly when operating with the boom extended.
D. Stability / Boom Use / Travelling
Q12. What is the "stability envelope"?
The stability envelope is the safe range of boom heights, reach distances, load weights, and machine attitude (ground slope/tilt) within which the truck remains stable and will not tip over. Operating outside this envelope (overloading, excessive reach, working on slopes) risks overturn.
Q13. Why is travelling with the boom raised or extended dangerous?
Raises and shifts the centre of gravity forward and upward, significantly reducing the machine's lateral and longitudinal stability. The risk of overturn increases dramatically on uneven ground, during turns, or when braking. Any bump or pothole can cause the load to swing or the machine to become unstable.
Q14. What is the recommended travel position when carrying a load?
Boom fully retracted, forks/load as low to the ground as practical (150–300mm clearance), boom/carriage tilted slightly back to secure the load against the carriage. Travel at a speed appropriate for the conditions, surface, and visibility.
Q15. What extra care is required on slopes compared to a standard counterbalance FLT?
The same basic slope rules apply (loaded uphill, unloaded downhill on gradients), but the Teletruk's boom extension capability and higher centre of gravity make side slopes and turning on slopes significantly more critical. Never extend the boom on a slope. Avoid traversing across slopes where possible. Extra caution is needed as the stability envelope is narrower on uneven ground.
E. Load Handling / Reach / Visibility
Q16. Before lifting at full reach, name three checks you should make.
(1) Confirm the exact load weight and load centre — weigh if uncertain. (2) Consult the capacity chart for the specific boom position/reach distance. (3) Ensure the ground is firm, level, and capable of supporting the loaded machine. Also check: boom and tyre condition, no overhead obstructions, stabilisers deployed if required, wind conditions acceptable.
Q17. Why are long or awkward loads more dangerous when working at reach?
Longer loads have a larger effective load centre, which reduces rated capacity. Offset or uneven weight distribution is harder to manage at reach. Wind has a greater effect on large surface-area loads. It is harder to judge the centre of gravity accurately, and it is easier to exceed chart limits without realising. Swinging loads at reach create significant destabilising forces.
Q18. Why might you need a banksman when doing reach work?
Operator visibility is reduced when the boom is extended, especially at height or when placing loads behind obstructions. A banksman provides guidance on clearances, alignment, and proximity to hazards (edges, people, structures). They also manage the exclusion zone and warn of dangers the operator cannot see.
F. Parking / Shutdown / Transport
Q19. Describe the safe shutdown procedure for a Teletruk.
Park on firm, level ground in a designated safe parking area. Lower the boom fully and retract it. Lower forks/attachment flat to the ground. Select neutral, apply the parking brake firmly. Switch off the engine and remove the ignition key. Exit the cab safely using the three-point contact method. Check the immediate area is safe.
Q20. What extra points must be considered when loading a Teletruk onto a transporter or for road use?
Ramps and the transporter deck must be suitable for the machine's weight and dimensions. The machine should be clean (no loose debris). Boom must be fully retracted and lowered, correct steering mode selected. Secure using designated tie-down/lashing points — securing must be done by a competent person. For road use, ensure all legal requirements are met (lighting, registration, insurance, operator licensing, road speed limits).
7 Practical Assessment Sheet
Assessor observation record — mark Competent / Developing / Not Yet Competent
Candidate Name:
Date:
Assessor:
Truck Make/Model:
Attachments Used:
TH01 — Pre-Use Checks & Preparation
Criteria
C
D
NYC
Checks boom sections, cylinders, hoses for damage/leaks
Refers to correct load chart for attachment fitted
Overall Result
Result
Tick
COMPETENT — Safe to operate under authorisation
FURTHER TRAINING REQUIRED — Specific areas identified
NOT YET COMPETENT — Full re-training recommended
Assessor Comments:
Remedial Areas (if any):
Assessor Signature:
Candidate Signature:
Date:
8 Certificate Template
Operator competency certificate — complete and issue to successful candidates
Operator Competency Certificate
Teletruk / Telescopic FLT — Refresher
This is to certify that
has successfully completed the Teletruk / Telescopic Forklift Operator Refresher course and has demonstrated competence in the following units:
TH01
Prepare telehandler for driving & manoeuvring
TH02
Operate, move, manoeuvre telehandler
TH03
Select, transfer, position loads
TH04
Post-operational checks
TH05
Load containers / vehicles / platforms
TH06
Unload containers / vehicles / platforms
Aligned to HSE ACOP L117 and Level 2 FLT Operations National Occupational Standards
Truck Type(s):
Attachments:
Date of Assessment:
Refresher Due:
Certificate No:
Instructor/Assessor:
Instructor Signature:
Provider:
PHW Services
This certificate confirms operator competence at the time of assessment. It does not constitute authorisation to operate — the employer must issue a separate site-specific authorisation. Refresher training is recommended every 3–5 years or following a significant incident, change of equipment, or change of workplace.
9 Knowledge & Understanding Bank
A17-style theory reference for each NVQ unit — click to expand
TH01 — Prepare Telehandler for Driving & Manoeuvring
▶
Legislation & Regulations
HSWA 1974 — General duties on employers and employees. Sections 2, 7, 8 most relevant to operators.
PUWER 1998 — Work equipment must be suitable, maintained, inspected. Operators must be trained and competent. Reg. 5 (maintenance), Reg. 6 (inspection), Reg. 9 (training).
LOLER 1998 — Lifting operations must be planned, supervised, carried out safely. Equipment must have thorough examination at prescribed intervals (Reg. 9). Reports must be available.
Risk Assessments
Employer must carry out suitable and sufficient risk assessment before work begins (Management of Health and Safety at Work Regulations 1999, Reg. 3).
Operator should be aware of site-specific risks, control measures, and emergency procedures.
Dynamic risk assessment: operator continuously assesses changing conditions during work.
Components & Controls
Telescopic boom — 2 or 3 section, hydraulically operated, provides lift height and forward reach.
Carriage & forks — mounted on boom head, may have side-shift, fork positioning, tilt. Quick-hitch for attachment changes.
Stabilisers — extend to widen the support base and increase stability during heavy/high lifts. Not all Teletruks have stabilisers.
ROPS/FOPS — Roll-Over Protective Structure / Falling Object Protective Structure. Part of cab design. Never modify.
RCI / Load Moment Indicator — electronic system monitoring boom angle, extension, and load weight. Provides warnings and may cut functions at overload.
Steering modes — front-wheel steer (road/transport), 4-wheel steer (tight turns), crab steer (sideways movement). Selected via switch or lever.
Operator's Manual
Must be available with the machine. Contains manufacturer's operating instructions, load charts, maintenance schedules, safety warnings.
Operator should be familiar with the manual for the specific model being operated.
Operational test — Engine start (check warnings clear), test boom functions (raise, lower, extend, retract), test steering in all modes, test brakes (service and parking), test all lights and horn.
Thorough Examination vs Daily Checks
Thorough examination — LOLER Reg. 9. Carried out by competent person (usually insurer's engineer). At least every 12 months for non-lifting equipment, every 6 months for lifting equipment, or per examination scheme. Report must be available on-site.
Daily checks — Operator's responsibility before each shift. Using a checklist. Report defects immediately. Do not operate if unsafe.
PPE
Safety footwear (steel toe), high-visibility vest/jacket, hard hat (where site rules require), gloves (for handling), hearing protection (if noise levels exceed limits).
Seatbelt must be worn at all times when operating.
Environmental Considerations
Fuel/oil spills — use spill kits, report immediately, do not wash into drains.
Exhaust emissions — avoid prolonged running in enclosed spaces.
Noise — be aware of noise levels, use hearing protection where required.
Centre of gravity (CoG) — The point at which the total weight of the machine and load acts. Moves forward and upward as the boom extends and rises.
Stability triangle/envelope — defined by the axle pivot points and the ground contact of the wheels/stabilisers. The CoG must remain within this area for the machine to be stable.
Boom extension effect — Extending the boom moves the load's CoG forward, reducing the restoring moment and increasing the overturning moment. The further forward, the less stable.
Dynamic forces — Braking, turning, and driving on uneven ground all create additional forces that shift the effective CoG. These compound the effects of boom extension.
Travelling With & Without Loads
With load: Boom retracted, forks low (150–300mm clearance), load tilted back against carriage. Travel speed appropriate for conditions.
Without load: Boom retracted, forks low, tilted slightly back. Same speed and observation rules apply.
Never travel with the boom raised or extended. This dramatically reduces stability.
Visibility: If the load obstructs forward view, travel in reverse or use a banksman.
Steering Modes
Front-wheel steer — Normal road/transport mode. Rear of machine is fixed. Most stable mode for higher-speed travel. Use for road travel and long-distance site travel.
4-wheel steer — All four wheels turn. Provides a very tight turning circle. Used for manoeuvring in confined spaces. Be aware of significantly increased rear-end swing.
Crab steer — All wheels turn in the same direction, moving the machine sideways. Used for fine positioning alongside loads, trailers, or structures. Low speed only.
Mode selection: Only change steering mode when the machine is stationary or at very low speed. Ensure you know which mode is selected before moving.
Proximity Hazards
Pedestrians — maintain exclusion zones, use horn, never assume people have seen you.
Overhead obstructions — power lines (minimum 9m clearance for voltages up to 275kV), building structures, doorways, racking.
Other vehicles — give way at junctions, maintain safe following distances.
Edges — excavations, dock edges, loading bays. Maintain at least 2m from unprotected edges.
Wind — affects stability especially with loads at height or large surface-area loads. Cease work in high winds (typically above 25mph for working at height).
Visibility — use lights in poor visibility, consider stopping work in fog/heavy rain if safe operation cannot be maintained.
Soft/muddy ground — increases risk of sinking, bogging, and uneven support. May need ground mats or alternative route.
Road vs Site Travel
Road travel requires: valid road registration, insurance, appropriate licence category, road-legal lighting and markings, speed limiters where applicable.
Site travel: follow site traffic management plan, one-way systems, speed limits, designated routes.
When transitioning between road and site: adjust steering mode, check site-specific rules, ensure correct PPE.
TH03 — Select, Transfer, Position Loads
▶
Load Assessment
Identify the load — type, weight, dimensions, centre of gravity, any hazards (fragile, dangerous goods, unstable packaging).
If load weight is unknown, weigh it or obtain documentation. Never guess.
Check load is suitable for forks — palletised, banded, secured. Reject loads that are damaged, unstable, or cannot be safely engaged.
Load Centre & De-rating
Load centre — the horizontal distance from the fork heel (carriage face) to the load's centre of gravity. Standard load centre is typically 500mm or 600mm.
Loads with a greater load centre than the rated centre reduce the truck's capacity. Consult the load chart for the actual load centre.
De-rating: Attachments, non-standard load centres, boom extension, and height all reduce the rated capacity below the machine's maximum.
Capacity Charts & Indicators
Load charts are specific to the truck model, tyre type, and attachment fitted. A chart for standard forks does not apply when a bucket or jib is fitted.
Charts show capacity at various boom heights and reach distances. Capacity reduces as reach and height increase.
RCI/LMI — provides real-time monitoring but does not replace the need to plan lifts and check charts. Some systems are advisory (warning only), others cut hydraulic functions at overload.
Attachment Effects
Each attachment has its own weight, which reduces the available capacity for the load.
Attachments alter the effective load centre (e.g., a jib extends the load centre significantly).
Different load charts are required for different attachments.
Operators must be trained on each attachment they use.
Stacking & De-stacking
Approach square to the stack, stop, check stack stability, check overhead clearance.
Raise boom to required height, extend to position, place load carefully, retract and lower.
De-stack: check load is free before lifting (not caught, interlocked, or frozen), lift clear, retract boom before lowering and travelling.
Never stack higher than the racking/stack design permits. Consider floor loading capacity.
Work Near Structures & Edges
Maintain safe distances from buildings, racking, parked vehicles.
Use banksman when placing loads in confined areas or near structures.
Never operate near unprotected edges (dock, excavation, platform) without barriers or stop blocks.
Be aware of overhead hazards — power lines, building eaves, gantries, pipework.
TH04 — Post-Operational Checks
▶
Shutdown Procedure
Park on firm, level ground in designated parking area.
Lower boom fully, retract completely.
Lower forks/attachment flat to the ground.
Select neutral gear.
Apply parking brake firmly.
Allow engine to idle briefly (if manufacturer recommends), then switch off.
Remove ignition key.
Exit cab safely using three-point contact.
Post-Use Inspection
Visual walk-around: check for new damage, leaks, tyre condition, loose items.
Note any defects or changes observed during the shift.
Clean off excessive mud/debris if required (especially from cab, steps, mirrors, lights).
Safe Parking
Park in designated area only — never block fire routes, exits, or access points.
Forks flat on the ground, boom lowered and retracted.
If parking on a slope is unavoidable: chock wheels, forks pointing downhill.
Refuelling / Recharging
Diesel: engine off, no smoking, use designated refuelling area, avoid spillage, use spill kit if needed.
LPG: follow gas changeover procedure, check for leaks, secure cylinder correctly.
Loaded goods may need strapping, netting, or dunnage to prevent movement.
The driver is legally responsible for the security of their load on the road, but the loader shares responsibility for safe loading.
Communication & Banksman
Use a banksman when visibility is restricted, when loading from blind side, or when working near pedestrians/other vehicles.
Agreed hand signals must be established before operations begin.
Only one person should give signals to the operator. The banksman must remain visible at all times.
If the banksman moves out of sight — stop immediately.
TH06 — Unload Vehicles, Containers & Platforms
▶
Movement Risk
As loads are removed, the vehicle's weight distribution changes. A trailer may become unstable (nose-heavy or tail-heavy).
Re-check trailer stability as unloading progresses, especially when removing the last/heaviest loads.
Ensure the vehicle cannot move during unloading (chocks, brakes, communication with driver).
Unloading Sequence
Plan the sequence to maintain vehicle stability throughout.
Remove loads in reverse order to loading (last in, first out) where practical.
Check each load before attempting to lift — is it free, accessible, not interlocked with other items?
Withdraw forks/load carefully to avoid catching on vehicle structure.
Damaged Loads
Inspect loads visually before handling. Look for: broken pallets, split packaging, leaking containers, shifted/tilted loads.
If a load appears damaged or unstable — stop, report, seek guidance before attempting to handle.
Hazardous materials: check labels/markings, follow COSHH procedures, use appropriate PPE.
Access Risks
Trailer/container floors may be damaged, slippery, or have debris.
Dock edges and ramps — ensure the truck does not approach closer than the safe edge distance.
Dock levellers must be correctly positioned and rated for the truck weight plus load.
If entering a container on a trailer: check the floor will support the truck's weight.
TH07 — Load / Offload Onto Transporters
▶
Responsibilities
Loading/offloading a machine onto a transporter is a lifting/handling operation — it must be planned and supervised.
The operator loading, the transporter driver, and the site supervisor all share responsibility for safety.
A risk assessment and method statement should be in place for machine transport.
Ramp & Deck Checks
Ramps must be rated for the machine weight, be in good condition, and properly secured to the transporter.
Ramp gradient should be suitable — not too steep for the machine to safely drive on/off.
Deck must be clean, free from oil/ice, and rated for the machine weight.
Check for overhead clearance (bridges, doorways, cables) if the machine is tall on the transporter.
Machine Configuration
Boom fully retracted and lowered.
Forks/attachment lowered.
Steering mode set to front-wheel steer (unless otherwise specified).
Travel slowly up/down ramps — never change direction on the ramp.
Once positioned: parking brake on, engine off, key removed.
Tie-Down & Securing
Use the manufacturer's designated tie-down/lashing points only. Never lash to boom, forks, or non-structural components.
Securing must be carried out by a competent person using appropriate rated equipment (chains, straps, tensioners).
Check the securing meets transport regulations (number of lashings, break strength, angle of pull).
Chock wheels on the transporter deck.
Legal Road Requirements
Transporter must comply with road traffic regulations (weight limits, lighting, markings, escort vehicles if over-width/over-height).
If the machine itself is being driven on the road: valid registration, insurance, appropriate licence, road-legal lighting, compliance with Construction and Use Regulations.
Speed limits for the machine type must be observed.
10 Trainer Notes
Guidance for instructors delivering this refresher course
Confirm employer has declared candidate medically fit.
Check truck availability, condition, current thorough examination certificate, and insurance.
Prepare practical area — stacking bays, vehicle/trailer for loading exercise, assorted loads.
Ensure correct load charts are fitted for the truck and any attachments to be used.
Print assessment sheets, theory quizzes, and certificates.
Review site-specific risk assessment and emergency procedures.
During Theory
Tip: Refresher candidates already have operational experience. Use discussion and questioning rather than lecturing. Focus on correcting bad habits, updating knowledge, and reinforcing critical safety points.
Start with introductions and establish each candidate's experience level and any specific concerns.
Use real-world examples and incident case studies relevant to Teletruks (boom-related tip-overs, reach overloads, attachment failures).
Emphasise the differences from standard counterbalance — many operators transition between types and carry over incorrect habits.
Spend time on load charts — have the actual charts from the training truck available. Give practical chart-reading exercises.
Cover RCI/LMI operation thoroughly — demonstrate the warnings and explain limitations.
Key emphasis points for Teletruk refresher: Stability envelope is narrower than counterbalance. Boom extension dramatically reduces capacity. Steering modes change the machine's behaviour completely. Attachments require different charts and training. RCI is an aid, not a substitute for planning.
During Practical
Allow familiarisation time, especially if the candidate hasn't operated this specific model recently.
Observe pre-use checks carefully — many experienced operators become complacent.
Test all steering modes. Candidates must demonstrate competence in selecting and using the correct mode for each task.
Include a load chart exercise during practical — give a scenario, candidate must look up the chart and confirm the lift is within capacity before proceeding.
Reach work must be assessed — placing and picking loads at various boom positions, not just basic stacking.
Vehicle loading/unloading should use a real trailer or simulated setup.
If attachments are to be covered, include attachment change and correct chart identification.
Common Refresher Issues to Watch For
Issue
What to Look For
Correction
Travelling with boom raised
Operator lifts, travels, then lowers at destination
Retract and lower before any travel. Load chart position is for lifting only, not travelling.
Ignoring load charts
Operator estimates capacity from experience
Demonstrate a near-limit scenario. Show how quickly capacity reduces with extension.
Wrong steering mode
Operator stays in 4-wheel steer for distance travel
Explain stability differences. Front-wheel steer for distance, 4-wheel for tight manoeuvring only.
Complacent pre-use checks
Quick glance, no systematic approach
Introduce a deliberate defect. Require the full checklist to be followed.
Poor shutdown
Leaves key in, boom raised, forks up
Reinforce the full shutdown sequence. Explain the consequences (unauthorised use, tripping hazard, hydraulic failure).
Over-reliance on RCI
Loads until the alarm sounds then backs off
RCI is a safety backstop, not a working tool. Plan the lift, check the chart, stay well within limits.
Assessment Criteria
Competent: Performs all tasks safely, correctly, and without significant prompting. Minor hesitation acceptable if self-corrected.
Further Training Required: Generally competent but specific areas need remedial work. Document the areas. May re-assess after targeted coaching.
Not Yet Competent: Significant safety concerns, inability to perform core tasks, or dangerous behaviour. Recommend full re-training course.
Tip: For refresher candidates found not yet competent — handle sensitively. They may have been operating for years. Explain clearly which standards were not met and why a full course is in their best interest and their employer's legal obligation.
Documentation
Complete the practical assessment sheet in full during observation — not afterwards from memory.
Mark the theory quiz and record the score. Pass mark is typically 80% (16/20).
Issue certificate to competent candidates. Send a copy to the employer.
Retain records (assessment sheets, quiz papers, certificates) for a minimum of 3 years.
If the candidate is not competent, provide a written summary of areas requiring development and discuss with the employer.
Post-Course
Remind the employer that the certificate confirms competence — they must still issue a site-specific authorisation to operate.
Recommend the employer maintains a training matrix and books the next refresher (3–5 years or as needed).
Provide feedback to the employer on common issues observed, if applicable.